Thank you for purchasing from Keeberang. We strive to ensure that your shopping experience is satisfactory. Please take a moment to review our return policy:
1. Switch Testers:
- Non-Returnable and Non-Exchangeable: Switch Testers are considered final sale items. If you have an issue with your tester in some way, please let us know.
2. Other Items:
- 14-Day Return Window: For all other items, we offer a 14-day return policy from the date of delivery.
- Conditions for Return:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns are subject to inspection and approval.
- Shipping Fees:
- Buyers are responsible for return shipping fees unless the item is defective or damaged upon receipt.
- In the case of a defective or damaged item, please contact us immediately.
- Return Process:
- Contact [email protected] to initiate the return process.
- Clearly state the reason for the return.
- Wait for further instructions.
- Refund/Exchange:
- Refunds or exchanges will be processed upon receipt and inspection of the returned item.
- Refunds will be issued to the original payment method.
- Exchanges are subject to product availability.
- Shipping fees are non-refundable.
Important Notes:
- Customized or personalized items may not be eligible for return unless they are defective.
- Please securely package the return item to prevent damage during transit.
- We recommend using a trackable shipping service for return shipments. We are not responsible for returned items lost in transit.
If you have any questions or concerns regarding our return policy, please contact [email protected].